Saturday, January 31, 2009
Hi Edie, I have been an office manager for 5 years now, our numbers are down. Do you have any ideas on regenerating our patient
2:51 pm est
Thanks for your question. You are in luck. I have a internal marketing
manual that will give you ideas concerning relationship building using your existing patient mailing list. I will not
be back to my office until Monday moring. I am at the New Beginnings seminar in Pennsylvania, what a great group of
people. I will email it to you then. Have a great weekend. This is my gift to you and to your patients.
They need chiropractic care.
Wednesday, January 14, 2009
HIPAA Privacy Acknowledgement
Edie, Do patients have to sign a new HIPAA Privacy Acknowledgement each year? Mary Ann
10:14 am est
No, Mary Ann, patients do not have to sign a HIPAA Privacy Acknowledgement each year. Have a great 2009!
Tuesday, January 6, 2009
3:03 pm est
I got your email about HIPAA Privacy. Can you tell me exactly what the law says about training staff?
Dr. Sam, Michigan
Yes, you must train your staff as part of the initial employment
orientation. Then they must be trained yearly. There is nothing that says exactly how that is to be accomplished.
In the manual you will see that I have included in Q and A section that can be used as a study guide, test and test key.
Also a certificate of completetion. You, the doctor gets to decide how it is administered. But if you use the
my manual to train your staff, test them, then give them a certificate with a copy on their employment file, that will work
as great documentation of your compliance. That documents without question that each one of your staff is
trained on HIPAA Privacy.