Tuesday, April 15, 2008
9:23 am edt
across the counter collections are down. Patients walk out the door without paying. They
always have an excuse and since I am not sitting at that front desk I have not been able to make my staff understand they
need to collect the money.
of all, make sure you have a written policy and procedure as to how you expect your staff to collect the money.
Second, a complete understanding with the patient is important…written and signed by them. Remember
you have set out on a specific course of care for this patient. The number one way for the patient to not
get the care they need is to allow them to accumulate a bill in your office. If they do not live up to
their end of the commitment to their care they will quit and not get well. It is your responsibility to
see that the patient pays as they have agreed just as it is your responsibility to deliver the best care possible.
Saturday, April 12, 2008
Papers Stacking Up
Edie, my office is overrun with papers that are not getting filed. I do not know
how to get it caught up.
11:58 am edt
Dear Doctor, This is a problem in many offices. I recommend
always filing chronologically. Filing everything by the date you enter the information into the computer.
If you ever need to retrieve the information your computer will tell you the dated file where the information can be
found. Some doctors question "What if I need a complete patient record including eob's etc.?" I
tell them that being asked to do that is infrequent and if you do, take the time then to pull the information from
each dated file, but don't file everything in the individual patient file every day. A BIG way to get bogged
down in paper. Also...never, ever print insurance claims to paper and file them in the patient files. You can
always reprint another copy if you need it.
Wednesday, April 2, 2008
Accounts Receivable Management
Hi Edie, Nice to talk to you. Can you tell me how I can find out if my staff is
following up on my claims?
6:36 pm edt
Absolutely, of course I think I have the simpliest and best AR analysis,
but if you want a quick look see.....Pull out your phone bills for the last 12 months. If they are not calling insurance
companies, you will see it. Call me at 313-330-0199 if you want a full analysis. Remember it is FREE.