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Tuesday, April 15, 2008

Patient Payments

Edie, My across the counter collections are down.  Patients walk out the door without paying.  They always have an excuse and since I am not sitting at that front desk I have not been able to make my staff understand they need to collect the money.

First of all, make sure you have a written policy and procedure as to how you expect your staff to collect the money.  Second, a complete understanding with the patient is important…written and signed by them.  Remember you have set out on a specific course of care for this patient.  The number one way for the patient to not get the care they need is to allow them to accumulate a bill in your office.  If they do not live up to their end of the commitment to their care they will quit and not get well.  It is your responsibility to see that the patient pays as they have agreed just as it is your responsibility to deliver the best care possible.

9:23 am edt 

Saturday, April 12, 2008

Papers Stacking Up
Edie, my office is overrun with papers that are not getting filed.  I do not know how to get it caught up. 

Dear Doctor,  This is a problem in many offices.  I recommend always filing chronologically.  Filing everything by the date you enter the information into the computer.  If you ever need to retrieve the information your computer will tell you the dated file where the information can be found.  Some doctors question "What if I need a complete patient record including eob's etc.?"  I tell them that being asked to do that is infrequent and if you do, take the time then to pull the information from each dated file, but don't file everything in the individual patient file every day.  A BIG way to get bogged down in paper.  Also...never, ever print insurance claims to paper and file them in the patient files.  You can always reprint another copy if you need it. 

11:58 am edt 

Wednesday, April 2, 2008

Accounts Receivable Management
Hi Edie, Nice to talk to you.  Can you tell me how I can find out if my staff is following up on my claims? 

Absolutely, of course I think I have the simpliest and best AR analysis, but if you want a quick look see.....Pull out your phone bills for the last 12 months.  If they are not calling insurance companies, you will see it.  Call me at 313-330-0199 if you want a full analysis.  Remember it is FREE.
6:36 pm edt 

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